Outage in Authorize.net
Customer Invoicing Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Authorize.net's Customer Invoicing service experienced a disruption beginning September 1, 2026 at 01:00 GMT, where paid invoices were failing to update to a "Paid" status. The incident lasted approximately 2.6 hours, with investigation beginning on September 2 and a fix implemented by 16:52 GMT that same day. The issue was fully resolved by 16:45 GMT on September 2, 2026, with Authorize.net conducting an internal review to prevent recurrence.
Authorize.net is aware of an issue that is currently affecting Customer Invoicing services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues where paid invoices are not updating to a "Paid" status.
Reported Start Time: 01 September 2026, 01:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26897126
Components affected
Authorize.net Customer InvoicingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/02/2026 06:12PM
The issue affecting Authorize.net’s Customer Invoicing services has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 01 September 2026, 01:00 GMT
Reported End Time: 02 September 2026, 16:45 GMT
Impact: Customer Invoicing processing has returned to normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26897126
MONITORING
10 days ago - at 09/02/2026 04:52PM
We have identified the issue affecting Customer Invoicing services and implemented a fix. We are closely monitoring to ensure the issue is resolved.
Impact: Customer Invoicing processing has returned to normal.
Reported Start Time: 01 September 2026, 01:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26897126
INVESTIGATING
11 days ago - at 09/02/2026 03:43PM
Authorize.net is aware of an issue that is currently affecting Customer Invoicing services.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may be experiencing issues where paid invoices are not updating to a "Paid" status.
Reported Start Time: 01 September 2026, 01:00 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26897126
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