Outage in Authorize.net

Sandbox Service Disruption

Resolved Minor

March 13, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Authorize.net experienced a service disruption in their Sandbox environment that caused webhook notifications to be delayed or fail to send properly. The incident affected API connection endpoints and lasted approximately 3.2 hours from March 13 to early March 14, 2026. The issue was fully resolved and webhook notifications returned to normal operation.

Authorize.net is aware of a service disruption affecting the Sandbox environment. Webhook notifications may be delayed or not be sent as expected. Use of the transaction reporting API during this time is recommended. We apologize for any inconvenience this may have caused. We are investigating the cause and working urgently to resolve the issue. Impact: Webhook notifications may be delayed or not be sent as expected. Reported Start Time: 13 March 2026 Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC24588790

Components affected

Authorize.net API Connection/Endpoints

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/14/2026 12:23AM

The issue affecting the Sandbox environment has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13 March 2026
Reported End Time: 00:00 GMT on 14 March 2026

Impact: Customers are now able to receive the Webhook notifications as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC24588790

INVESTIGATING 5 days ago - at 03/13/2026 10:26PM

Authorize.net continues to investigate the service disruption affecting the Sandbox environment. Webhook notifications may be delayed or not be sent as expected. Use of the transaction reporting API during this time is recommended. We apologize for any inconvenience this may have caused.

We are working urgently to resolve the issue.

Impact: Webhook notifications may be delayed or not be sent as expected.

Reported Start Time: 13 March 2026

Next Update: As current status changes.

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC24588790

INVESTIGATING 5 days ago - at 03/13/2026 09:14PM

Authorize.net is aware of a service disruption affecting the Sandbox environment. Webhook notifications may be delayed or not be sent as expected. Use of the transaction reporting API during this time is recommended. We apologize for any inconvenience this may have caused.

We are investigating the cause and working urgently to resolve the issue.

Impact: Webhook notifications may be delayed or not be sent as expected.

Reported Start Time: 13 March 2026

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC24588790

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