Outage in Authorize.net
Sandbox Account Creation - Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Authorize.net experienced a major service disruption affecting the Sandbox Account creation process in their Developer Center, with users receiving error messages stating "The sandbox is experiencing technical difficulties" when attempting to create test accounts. The incident lasted 4.3 hours, starting at 07:57 GMT and ending at 12:34 GMT on May 5, 2026. The issue was fully resolved and Authorize.net conducted an internal review to prevent future occurrences.
Authorize.net is aware of an issue that is currently affecting Sandbox Account creation process. Users may receive an error message stating: “The sandbox is experiencing technical difficulties. Please try to create a test account in a few minutes.”
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with creating Sandbox accounts within the Developer Center.
Reported Start Time: 5 May 2026, 07:57 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25405313
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/05/2026 01:43PM
The issue affecting the Sandbox Account creation process has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 05 May 2026, 07:57 GMT
Reported End Time: 05 May 2026, 12:34 GMT
Impact: Users are now able to use the Sandbox Account creation process as normal.
Next Update: No further updates, issue is resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25405313
INVESTIGATING
4 days ago - at 05/05/2026 09:23AM
Authorize.net is aware of an issue that is currently affecting Sandbox Account creation process. Users may receive an error message stating: “The sandbox is experiencing technical difficulties. Please try to create a test account in a few minutes.”
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with creating Sandbox accounts within the Developer Center.
Reported Start Time: 5 May 2026, 07:57 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25405313
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