Outage in Authorize.net
PINT, MINT, mPOS and Windows App Login Issues
Resolved MajorIncident Report
Summary AI Generated
On July 12th starting at 2:15 AM GMT, Authorize.net experienced a major login outage lasting approximately 2.7 hours that affected the Merchant Interface, Partner Interface, mPOS, and Windows App (VPOS). The scope expanded during investigation to include mPOS and Windows App before a partial recovery restored those systems ahead of the full resolution. All affected portals were fully restored by 4:13 AM GMT, with an internal review initiated to prevent recurrence.
Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
Components affected
Authorize.net Access/Login - Partner Interface Authorize.net Access/Login - Merchant Interface Authorize.net Access/Login - mPOS Authorize.net Access/Login - VPOSTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/12/2026 06:21AM
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: July 12th, 2:15 AM GMT
Reported End Time: July 12th 04:13 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
MONITORING
22 days ago - at 07/12/2026 05:02AM
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: July 12th, 2:15 AM GMT
Impact: Customers are now able to use all relevant portal Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
IDENTIFIED
22 days ago - at 07/12/2026 04:27AM
Partial recovery has been done and mPOS and Windows App is working as expected.
We have identified the issue affecting the issue of the Merchant and Partner Interface.
We appreciate your patience as we work urgently to implement a mitigation.
Impact: Users may experience login issues with Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: When status changes or new available is available
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
INVESTIGATING
22 days ago - at 07/12/2026 04:08AM
After further investigation, more impact had been identified. This include mPOS and Windows App.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Mulitples Portal Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
INVESTIGATING
22 days ago - at 07/12/2026 03:42AM
Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with login for Merchant and/or Partner Interface.
Reported Start Time: July 12th, 2:15 AM GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26406379
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