Outage in Authorize.net
Vantiv Refund Settlement Issue
Resolved MajorIncident Report
Summary AI Generated
Authorize.net experienced a major incident affecting Vantiv refund settlement processing, beginning June 24, 2026, and lasting approximately 131 hours. The issue prevented refund transactions processed through Vantiv from settling properly. A fix was implemented on July 1, 2026, with full resolution confirmed on July 6, 2026, followed by an internal review to prevent recurrence.
Authorize.net is aware of an issue that is currently affecting Vantiv refund settlement processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: This issue is impacting the settlement of refund transactions processed through Vantiv.
Reported Start Time: 24 June 2026 06:42 GMT
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26273914
Components affected
Authorize.net VantivTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 07/06/2026 01:53AM
The issue affecting the Vantiv refund settlement processing has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 24 June 2026 06:42 GMT
Reported End Time: 1 July 2026 03:10 GMT
Impact: Issue resolved.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26273914
MONITORING
about 1 month ago - at 07/01/2026 02:52PM
A fix has been implemented and we are monitoring closely to ensure the issue is fully resolved.
Impact: This issue impacted the settlement of refund transactions processed through Vantiv.
Reported Start Time: 24 June 2026 06:42 GMT
Reported End Time: 1 July 2026 03:10 GMT
Next Update: As current status changes.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26273914
INVESTIGATING
about 1 month ago - at 06/30/2026 02:43PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 06/30/2026 02:41PM
Authorize.net is aware of an issue that is currently affecting Vantiv refund settlement processing.
We are investigating the cause and working urgently to resolve the issue.
Impact: This issue is impacting the settlement of refund transactions processed through Vantiv.
Reported Start Time: 24 June 2026 06:42 GMT
Next Update: As status changes.
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC26273914
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