Outage in Authorize.net
Ask ANET Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Authorize.net experienced a service disruption affecting the Ask ANET tool for Merchant Interface, preventing users from accessing this feature normally. The incident lasted approximately 21.7 hours from April 17-21, 2026. The issue was fully resolved and Authorize.net conducted an internal review to prevent future occurrences.
Authorize.net is aware of an issue that is currently affecting the Ask ANET tool for Merchant Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
Components affected
Authorize.net Access/Login - Merchant InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 04/21/2026 05:14AM
The issue affecting the Ask ANET tool for Merchant Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 17 April 2026. 22:19 GMT
Reported End Time: 21 April 2026. 12:58 GMT
Impact: Customers are now able to use Ask ANET for Merchant Interface as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
IDENTIFIED
19 days ago - at 04/20/2026 09:25PM
Authorize.net teams continue with their efforts to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
Incident #: INC25119313
IDENTIFIED
19 days ago - at 04/20/2026 10:16AM
Authorize.net remains working urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 17 April 2026. 22:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
IDENTIFIED
19 days ago - at 04/20/2026 08:36AM
Authorize.net continues to work urgently to resolve the issue that is currently affecting the Ask ANET tool for Merchant Interface.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
INVESTIGATING
19 days ago - at 04/20/2026 07:34AM
Authorize.net is aware of an issue that is currently affecting the Ask ANET tool for Merchant Interface.
We are investigating the cause and working urgently to resolve the issue.
Impact: Users may experience issues with the Ask ANET for Merchant Interface.
Reported Start Time: 18 April 2026 08:19 GMT
Next Update: When Current Status Changes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25119313
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