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Outage in Authorize.net

NA Processor Service Disruption

Resolved Minor
May 13, 2026 - Started 11 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Authorize.net experienced a service disruption that prevented certain transactions from being processed, specifically impacting some Visa cardholders' ability to make payments. The incident affected the Vantiv processor component and lasted approximately 1.1 hours from 08:47 GMT to 14:38 GMT on May 13, 2026. The issue was fully resolved and normal service was restored, with Authorize.net conducting an internal review to prevent future occurrences.

Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. Impact: This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation. Reported Start Time: 13 May 2026, 08:47 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25541234
Components affected
Authorize.net Vantiv

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/13/2026 02:59PM

The issue that prevented certain transactions from being processed has now been fully resolved. Authorize.Net is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 13 May 2026, 08:47 GMT
Reported End Time: 13 May 2026, 14:38 GMT

Impact: Customers are now able to use services as normal.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC25541234

INVESTIGATING 11 days ago - at 05/13/2026 01:56PM

Authorize.net is aware of a service disruption currently preventing certain transactions from being processed.

Impact: This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.

Reported Start Time: 13 May 2026, 08:47 GMT

Next Update: Within 60 minutes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.

Authorize.net Support Center

Incident #: INC25541234

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