Outage in Authorize.net
NA Processor Service Disruption
Resolved MinorIncident Report
Summary AI Generated
Authorize.net experienced a service disruption that prevented certain transactions from being processed, specifically impacting some Visa cardholders' ability to make payments. The incident affected the Vantiv processor component and lasted approximately 1.1 hours from 08:47 GMT to 14:38 GMT on May 13, 2026. The issue was fully resolved and normal service was restored, with Authorize.net conducting an internal review to prevent future occurrences.
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed.
Impact: This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.
Reported Start Time: 13 May 2026, 08:47 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25541234
Components affected
Authorize.net VantivTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 05/13/2026 02:59PM
The issue that prevented certain transactions from being processed has now been fully resolved. Authorize.Net is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13 May 2026, 08:47 GMT
Reported End Time: 13 May 2026, 14:38 GMT
Impact: Customers are now able to use services as normal.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC25541234
INVESTIGATING
11 days ago - at 05/13/2026 01:56PM
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed.
Impact: This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation.
Reported Start Time: 13 May 2026, 08:47 GMT
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns.
Authorize.net Support Center
Incident #: INC25541234
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