Outage in Auvik Networks

Performance Issue - Data for some new devices is delayed

Resolved Minor
February 09, 2023 - Started about 1 year ago - Lasted 5 days
Official incident page

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Outage Details

We are experiencing delays in processing data for some newly discovered devices. There is no sign of data loss. We’ll keep you posted on a resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/13/2023 09:50PM

The solution for the Performance Issue (Data for some new devices is delayed) has been implemented. The source of the performance impact has been addressed, and performance should again be optimal.

A Root Cause Analysis (RCA) will follow after completing a full review.

MONITORING about 1 year ago - at 02/13/2023 09:17PM

We continue to experience delays in processing data for a small number of clients for some newly discovered devices on Cluster US1. The processing delay persists but continues a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/13/2023 06:18PM

We continue to experience delays in processing data for a small number of clients for some newly discovered devices on Cluster US1. The processing delay persists but continues a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/13/2023 02:23PM

We continue to experience delays in processing data for a small number of clients for some newly discovered devices on Cluster US1. The processing delay persists but continues a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/13/2023 02:51AM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/12/2023 08:22PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/12/2023 02:51PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/12/2023 02:55AM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress.

MONITORING about 1 year ago - at 02/11/2023 08:02PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress throughout the day.

MONITORING about 1 year ago - at 02/11/2023 04:52PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We will continue to monitor its progress throughout the day.

MONITORING about 1 year ago - at 02/11/2023 02:04PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/11/2023 01:58PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/10/2023 06:29PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent path to recovery. There is no sign of data loss. We continue to monitor its progress. ETA for completion is sometime around 02/11/2023's Maintenance window. The next update will coincide with the Maintenance window announcements unless there are any relevant changes to report.

MONITORING about 1 year ago - at 02/10/2023 05:47PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 02/10/2023 02:39PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is on a consistent recovery path. There is no sign of data loss. We will continue to monitor its progress throughout the day. The next update will be by 19:00 UTC unless there are any relevant changes to report.

MONITORING about 1 year ago - at 02/09/2023 08:56PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is continuing to improve steadily. There is no sign of data loss. We will continue to monitor its progress throughout the evening. We will update this post by 02/10/2023, 14:00 UTC if there are no relevant changes before that time.

MONITORING about 1 year ago - at 02/09/2023 06:28PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. The processing delay persists but is steadily improving. We continue to monitor it. There is no sign of data loss. We’ll update this post by 21:00 UTC.

MONITORING about 1 year ago - at 02/09/2023 05:12PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. We continue to see improvements with the delay. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 04:04PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. We continue to see improvements with the delay. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 02:32PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. We see improvements with the delay. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 01:01PM

We continue to experience delays in processing data for some newly discovered devices on Cluster US1. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 12:00PM

We continue to experience delays in processing data for some newly discovered devices. US cluster 1 is still recovering. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 11:04AM

We continue to experience delays in processing data for some newly discovered devices. Delays in processing for clients in US clusters 3 and 4 have caught up to regular levels. US cluster 1 is also recovering but more slowly. We continue to monitor it. There is no sign of data loss. We’ll keep you posted on a resolution.

MONITORING about 1 year ago - at 02/09/2023 10:04AM

We continue to experience delays in processing data for some newly discovered devices. We persist in our work on the remaining clusters affected. There is no sign of data loss. We’ll keep you posted on a resolution

MONITORING about 1 year ago - at 02/09/2023 05:53AM

We’ve identified the source of the service disruption causing delays in processing data for some newly discovered devices. We have have implemented a fix and are monitoring the situation.

MONITORING about 1 year ago - at 02/09/2023 04:02AM

We’ve identified the source of the service disruption causing delays in processing data for some newly discovered devices. We have have implemented a fix and are monitoring the situation.

IDENTIFIED about 1 year ago - at 02/09/2023 03:21AM

We’ve identified the source of the service disruption with processing data for newly discovered devices. We are working to restore service as quickly as possible.

INVESTIGATING about 1 year ago - at 02/09/2023 02:23AM

We are experiencing delays in processing data for some newly discovered devices. There is no sign of data loss. We’ll keep you posted on a resolution.

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