Outage in Auvik Networks

Service Disruption - Disruption of IP associations with devices on approximately 11% of devices on US5 Cluster.

Resolved Minor
March 15, 2024 - Started about 2 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We’re experiencing disruption to IPs associated with devices on the US5 cluster. We will continue to provide updates as they become available.
Components affected
Auvik Networks us1.my.auvik.com
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/16/2024 12:20AM

We’ve identified the source of the service disruption to IPs associated with devices. The disruption has been resolved, and services have been fully restored.

A Root Cause Analysis (RCA) will follow after a full review.

IDENTIFIED about 2 months ago - at 03/15/2024 08:41PM

We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. The tenants affected on the US1 cluster have had services restored. The tenants on the US5 cluster are having their services systematically restored. The ETA for recovering services to all affected tenants is within the next three hours. We will post when it is completed or if there is any change in outlook.

IDENTIFIED about 2 months ago - at 03/15/2024 07:09PM

We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. We are continuing to restore service as quickly as possible.

IDENTIFIED about 2 months ago - at 03/15/2024 06:07PM

We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and devices on 5 sites on US1 are not appearing . We are working to restore service as quickly as possible.

INVESTIGATING about 2 months ago - at 03/15/2024 05:23PM

We’re experiencing disruption to IPs associated with devices on the US5 cluster. We will continue to provide updates as they become available.

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