Outage in Axcient

x360Recover (formerly Replibit) Issue

Resolved Major
February 29, 2024 - Started 3 months ago - Lasted 5 days
Official incident page

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Outage Details

Service Outage Notification Issue: Direct to Cloud Installation for New Deployments Failing Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter. Impact: New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents. Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates. Thank you for your understanding.
Components affected
Axcient x360Recover (formerly Replibit) Cloud (EU) Axcient x360Recover (formerly Replibit) Cloud (CA) Axcient x360Recover (formerly Replibit) Cloud (US)
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/05/2024 09:09PM

This incident has been resolved.

MONITORING 2 months ago - at 03/05/2024 12:37PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 02/29/2024 09:16PM

Service Outage Notification

Issue: Direct to Cloud Installation for New Deployments Failing

Description: Due to recent changes in AWS, newly installed Agents are encountering issues while attempting to retrieve its authentication token for Direct to Cloud. Our team is actively working on resolving this matter.

Impact:

New Installations: Unfortunately, new Direct to Cloud installations are only possible with the help of Axcient support until the new agent package is deployed. Please contact Axcient support via the x360Portal using live chat or web ticket submission to deploy new agents.

Existing Agents and Backups: Rest assured that existing agents and ongoing backups remain unaffected by this issue.
We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. We will keep you informed of any updates.

Thank you for your understanding.

Latest Axcient outages

x360Cloud (formerly CloudFinder) Issue - 4 days ago
x360Sync (formerly Anchor) Issue - 4 days ago
x360Recover (formerly Replibit) Issue - 4 days ago
x360Cloud US Backups - 7 days ago
Axcient EU issues - Multiple Products - 8 days ago

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