Outage in Axcient

x360Sync (formerly Anchor) Issue

Resolved Major

May 14, 2024 - Started 10 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified the root cause of the x360Sync issue and are now expediting a solution.

Components affected

Axcient x360Sync Web (EU) Axcient x360Sync Data Transfer (EU) Axcient x360Sync Collaborative Web Editing (EU) Axcient x360Sync Web Preview (EU)

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/14/2024 07:54PM

This incident has been resolved.

MONITORING 10 months ago - at 05/14/2024 03:52PM

x360Sync EU services have been restored as of approx 15:00 UTC.

IDENTIFIED 10 months ago - at 05/14/2024 09:14AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 05/14/2024 08:47AM

We have identified the root cause of the x360Sync issue and are now expediting a solution.

Latest Axcient outages

x360Cloud Issue - 14 days ago

x360Cloud US Issue - 27 days ago

Multiple Product Incident for US Region - about 1 month ago

x360Recover Issue in US - about 1 month ago

x360Cloud Canada Backup Issue - about 2 months ago

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