Outage in Azure

Networking connectivity - West Europe - Signs of recovery

Resolved Minor
July 05, 2023 - Started 3 months ago - Lasted about 15 hours

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Outage Details

Starting at 07:22 UTC on 5 July 2023, a subset of Azure customers in the West Europe region may be experiencing packet drops, timeouts, and/or increased latencies in responses. Several network links between two datacenters became unavailable, due to a fiber cut caused by severe weather conditions in the Netherlands. We have made significant progress in repairing the links and in augmenting with additional capacity, but some customers may still be experiencing intermittent degradation. Previously communicated: The vast majority of services in the region are now functioning as expected. Many internal and external services have been seeing signs of recovery from 15:30 UTC but, since traffic on a few specific networking links are still experiencing higher than usual latency, we are actively working to expand networking capacity between our datacenters in the region.Current status: We continue to make progress on recovery, and packet drops in the region have now returned to pre-incident levels. We expect that our onsite repairs and augmentations will be able to bring sufficient additional capacity online in the next 2-3 hours, which will provide headroom before the Thursday business day starts in EMEA. The next update will be provided in 2 hours, or as events warrant.

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