Outage in Batch

Elevated error rates on the SDK webservices

Resolved Major
April 13, 2024 - Started 20 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're aware of elevated error rates on the SDK webservices which impacts user data and event tracking; in app campaigns might also not be served correctly, as well as the user's inbox. We are currently investigating.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/13/2024 11:36PM

This incident has been resolved.

IDENTIFIED 20 days ago - at 04/13/2024 11:06PM

We have identified the issue and are currently working on a fix.

INVESTIGATING 20 days ago - at 04/13/2024 10:35PM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 04/13/2024 10:35PM

We're aware of elevated error rates on the SDK webservices which impacts user data and event tracking; in app campaigns might also not be served correctly, as well as the user's inbox.
We are currently investigating.

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