Duplicate Review Submission

Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
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If you have any questions, please contact Bazaarvoice Support.

Bazaarvoice is continuing to monitor and verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
APR 19, 2024, 10:00 AM CST

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Bazaarvoice has identified an issue that is causing the duplicate review submission for clients in the C3 cluster and we are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available.

NEXT UPDATE:
APR 17, 2024, 10:00 AM CST

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Bazaarvoice continues to work with AWS to correct an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available.

NEXT UPDATE:
APR 17, 2024, 11:00 AM CST

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Bazaarvoice continues to work with AWS to investigate the underlying cause for an issue that is allowing duplicate review submission for clients in the C3 cluster. We will provide the next update at the designated time below or when new information becomes available.

NEXT UPDATE:
APR 12, 2024, 10:00 AM CST

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Bazaarvoice has identified an issue that is allowing duplicate review submission for clients in the C3 cluster. We are currently working with AWS to investigate the underlying cause and will provide the next update at the designated time below or when new information becomes available.

NEXT UPDATE:
APR 11, 2024, 10:00 AM CST

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If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
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SUPPORT COMMUNITY:
Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question
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Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)