Number of Incidents
7 outages
Since last incident
3 days
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Minor · started 5 days ago
Feed Exports delivery is delayed
Bazaarvoice has identified an issue that is causing a delay in delivering feed exports. We are currently working to address the delay and deliver the expected feeds. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Mon. Sept. 18, 2023, 10:00 am CST [1163] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT o...
Minor · 2 days ago · lasted 1 day
Degradation - Social Commerce Galleries "Find Media" Inconsistently Loading
Bazaarvoice has identified an issue that is causing a degradation of the Social Commerce "Find Media" functionality within the Galleries tab. Find Media is loading inconsistently for multiple clients. At this time, a root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Wed. Sept. 20, 2023 11:00AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log...
Minor · 15 days ago · lasted 4 days
Degradation - Social Commerce Insights
Bazaarvoice has identified a problem related to the Social Commerce Insights data for September 6th, where data is missing. The team has identified the root cause of this issue, and there is no expected data loss. Backfilling of the missing data is in progress, and an update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: Friday, Sept 08, 2023 10:00 a.m. CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question ...
Minor · 17 days ago · lasted 2 days
Bazaarvoice has identified an issue leading to a delay in scheduled Portal Reports. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Tuesday, Sept 05, 2023 4:00 p.m. CST [1161] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 a.m. - 5:00 p.m. CDT on regula...
Minor · 22 days ago · lasted about 4 hours
Partial Outage for some Legacy PRR Content Displays
Bazaarvoice has identified an issue that is causing an outage of some legacy PRR client displays on our C3 cluster. A root cause has been determined and a fix is being deployed for all affected clients. Our team is monitoring until resolution. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Thursday, Aug 31 2023 5:00PM CST
Minor · 23 days ago · lasted about 13 hours
Outage: Legacy Platform (PRR) Display Content
Bazaarvoice has identified an issue that is causing an outage of display content for legacy PRR clients. A root cause has been determined and a fix has been deployed for monitoring. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: Wed, Aug 30th 2023 8:00pm CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button ...
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