Outage in Bazaarvoice
Delay in Bulk Export Feeds
Resolved MajorIncident Report
Summary AI Generated
Bazaarvoice experienced a 38-hour delay in bulk export feed delivery affecting US and EU clients, impacting all feed types including Standard Client, Ratings, Displayable Content Export, and Partner Export feeds. Data accuracy was not compromised, but deliveries arrived later than expected due to a system job delay. The underlying issue was fixed, feeds were successfully delivered, and the incident was fully resolved on October 7, 2026.
Bazaarvoice is experiencing a delay in delivering data feeds to US/EU clients. The data is accurate, but delivery will arrive later than usual due to a system job delay. The issue has been fixed and processing is underway.
Feeds Impacted:
All Bulk Export Feeds:
Standard Client Feed (Full / Incremental)
Ratings Feed
Displayable Content Export (DCE)
Partner Export Feed
NEXT UPDATE:
October 6th at 8:00pm
Components affected
Bazaarvoice Feed ProcessingTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/07/2026 08:06AM
Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident.
This is the final update.
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free)
UNITED KINGDOM: 0800 368 0991 (toll free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
MONITORING
3 days ago - at 10/06/2026 10:57AM
All Bulk Export feeds have been delivered successfully today, including the Standard Client Feed (Full/Incremental), Ratings Feed, Displayable Content Export (DCE) and Partner Export Feed. Bazaarvoice continues to monitor the situation and we will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE:
October 7th, 2026, 5:00 AM CST
[1430]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
PHONE:
AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)
UNITED KINGDOM: 0800 368 0991 (toll-free)
FRANCE: 08 05 08 94 80 (toll free)
GERMANY: 0800 188 8904 (toll-free)
REST OF EMEA: +44(0)20 8080 1100, Option 4
AUSTRALIA: 1300 089 962 (toll-free)
APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
SUPPORT COMMUNITY:
Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT:
Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
IDENTIFIED
4 days ago - at 10/05/2026 06:09PM
Bazaarvoice is experiencing a delay in delivering data feeds to US/EU clients. The data is accurate, but delivery will arrive later than usual due to a system job delay. The issue has been fixed and processing is underway.
Feeds Impacted:
All Bulk Export Feeds:
Standard Client Feed (Full / Incremental)
Ratings Feed
Displayable Content Export (DCE)
Partner Export Feed
NEXT UPDATE:
October 6th at 8:00pm
Latest Bazaarvoice outages
Visual Issues in Portal > Insights dashboards - 23 days ago
Portal Reports are not accessible - 23 days ago
Partial Degradation - Content not syndicating - 28 days ago
Degradation – Monthly Conversion data for August not displayed in Insights > Conversion dashboard - about 1 month ago
Degradation - Reviews not returning in Conversations API - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
