Outage in Bitso

Service degradation on ETH/TRX/USDT transactions

Resolved Minor
October 30, 2023 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We observe service degradation on ETH/TRX/USDT transactions due to an issue with a third-party provider's infrastructure. Our engineering team is actively following up with them to restore the service as soon as possible. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ --------------------------- Se observa degradación en el procesamiento de ETH/TRX/USDT a causa de una incidencia en la infrastructura de un proveedor externo. Nuestro equipo de ingeniería se encuentra dando seguimiento a esta situación para restablecer los servicios a la brevedad posible. Para mayor información favor de contactar con nuestro equipo de soporte en https://support.bitso.com/ --------------------------- Observamos uma degradação do serviço em transações ETH/TRX/USDT devido um problema com a infraestrutura de um provedor terceirizado. Nossa equipe de engenharia está acompanhando ativamente para restaurar o serviço o mais rápido possível! Se precisar de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente através do seguinte link: https://support.bitso.com/
Components affected
Bitso Ethereum - ETH
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/30/2023 08:10PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/30/2023 06:57PM

We observe service degradation on ETH/TRX/USDT transactions due to an issue with a third-party provider's infrastructure. Our engineering team is actively following up with them to restore the service as soon as possible.

If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/
---------------------------
Se observa degradación en el procesamiento de ETH/TRX/USDT a causa de una incidencia en la infrastructura de un proveedor externo. Nuestro equipo de ingeniería se encuentra dando seguimiento a esta situación para restablecer los servicios a la brevedad posible.

Para mayor información favor de contactar con nuestro equipo de soporte en https://support.bitso.com/
---------------------------
Observamos uma degradação do serviço em transações ETH/TRX/USDT devido um problema com a infraestrutura de um provedor terceirizado.
Nossa equipe de engenharia está acompanhando ativamente para restaurar o serviço o mais rápido possível!

Se precisar de qualquer assistência, entre em contato com nossa equipe de Suporte ao Cliente através do seguinte link: https://support.bitso.com/

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