Number of Incidents
1 outages
Since last incident
29 days
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Major · 29 days ago · lasted about 3 hours
Degraded performance for MXN Deposits & Withdrawals
We are currently experiencing a degraded performance for MXN deposits & withdrawals. Due to this issue, MXN deposits & withdrawals are temporarily disabled. Our engineering team is already working on this case. We apologize for the inconvenience. ------------------------------------------------------------------------ Estamos experimentando una performance degradada para depósitos y retiros de MXN. Debido a este problema, los depósitos y retiros de MXN se encuentran temporalmente deshabilitados. Nuestro equipo de ingeniería se encuentra trabajando en este caso. Disculpe los inconvenientes.
Minor · about 1 month ago · lasted 1 day
Degraded performance for ARS Deposits & QR payments
We have identified an external service provider is having issues on their end causing degradation for QR payments and ARS deposits. We are currently following up with them in order to resolve it as soon as possible. An update will be provided once new information is available. We apologize for the inconvenience. If you need further assistance, please reach out to our Customer Support team at https://support.bitso.com/ ------------------------------------- Hemos identificado que un proveedor externo está teniendo problemas en su infraestructura causando degradación en el servicio de pagos con QR y depósitos para ARS. Estaremos informando continuamente sobre el estado de la incidencia. Disculpe los inconvenientes. Para más información, comuníquese con nuestro equipo de soporte en https://support.bitso.com/
Major · about 1 month ago · lasted about 3 hours
Service degradation for MXN deposits & withdrawals
We have detected an issue that is causing service degradation for MXN deposits & withdrawals, our engineering team is already working on this. An update will be shared once new information is available. We apologize for the inconvenience. ------------------------------- Hemos detectado degradación en los depósitos & retiros de MXN, nuestro equipo de ingeniería se encuentra trabajando para resolver la situación lo antes posible. Estaremos informando a través de este medio. Disculpe las molestias.
Minor · about 1 month ago · lasted about 2 hours
Degraded Performance for PIX & TED
One of our providers is having a degraded performance for PIX and TED at this moment, so deposits and withdrawals using these might have a degraded performance on creating and completing. We apologize for the inconvenience. -------------------------------------------------------- Um de nossos provedores está com problema de degradação de performance para o PIX & TED, então, os depósitos e saques utilizando PIX & TED podem ter uma leve demora em serem criados e completados. Desculpem o inconveniente.
Minor · about 1 month ago · lasted about 3 hours
Hemos identificado que la CLABE no está siendo mostrada en nuestras apps web & mobile para hacer depósitos de MXN. Si cuentas con tu CLABE o tu cuenta fue previamente guardada por el depositante tu depósito se completara de manera normal. Nuestro equipo de ingeniería, se encuentra trabajando para restaurar el servicio a la brevedad. Disculpa las molestias. ---------------------------------- We have identified that the CLABE is not being displayed in our web and mobile apps for making MXN deposits. If you have your CLABE account stored somewhere or was previously saved by the depositor, your deposit will be processed as usual. Our engineering team is currently working to restore the service as soon as possible. We apologize for any inconvenience.
Minor · about 1 month ago · lasted about 2 hours
Stellar (XLM) Deposits and withdrawals service degradation
Stellar (XLM) transactions delay due to an issue with a third-party provider. Our engineering team is actively following up. If further assistance is required, please reach out to our customer support team at https://support.bitso.com/
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