Live Vertex status. See if Vertex is down, view recent outages, and get real-time alerts when problems start.
Vertex is operational
IsDown pulls data from Vertex's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 116 incidents since started monitoring Vertex status in February 2023. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
20 days ago · lasted about 14 hours
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue....
24 days ago · lasted about 1 hour
Starting 01:09 AM Eastern time, our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We wil...
about 1 month ago · lasted about 3 hours
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via th...
We've tracked and collected 116 incidents since started monitoring Vertex status
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Kim
Service disruption from cox auto
Barbara
Vertex isn’t even showing up today on my list of games to play.
IsDown aggregates scheduled maintenances for Vertex. Currently, there are 6 more maintenances scheduled.
Scheduled for July 27, 2025 at 06:00 AM CEST · until 12:00 PM CEST
Vertex will be performing maintenance on Sunday, July 27 from 4:00 UTC to 10:00 UTC. Customers might experience an interruption in service during this maintenance window.
Scheduled for July 30, 2025 at 12:00 AM CEST · until 03:00 AM CEST
Vertex will be performing maintenance on Tuesday, July 29 from 22:00 UTC – Wednesday, July 30 01:00 UTC. Vertex VAT Compliance users will be unable to access the system during this time.
Scheduled for July 30, 2025 at 07:00 AM CEST · until 12:00 PM CEST
Vertex will be performing maintenance on Wednesday, July 30 from 5:00 UTC to 10:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
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IsDown aggregates official status pages and provides alerts when outages are detected
Services commonly monitored together with Vertex
Vertex isn't down. You can check Vertex status and incident details on the top of the page. IsDown continuously monitors Vertex official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Vertex is currently operational. You can check Vertex status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Vertex being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Vertex official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Vertex last outage was on July 03, 2025 with the title "Vertex Cloud Indirect Tax - Calc Performance Incident"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Vertex and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Vertex with maximum flexibility
IsDown monitors Vertex for major outages. A major outage is when Vertex experiences a critical issue that severely affects one or more services/regions. When Vertex marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Vertex status page for minor outages. A minor outage is when Vertex experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Vertex status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Vertex publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Vertex and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Vertex and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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