Check if Vertex is down, official outages, user-reported issues, and outages map.
Vertex is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 137 incidents since started monitoring Vertex status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Vertex outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 30, 2025 08:30 PM CET | 
                                              
                                                Minor
                                              
                                             Our monitoring processes indicate that some customers are experiencing degradation with the Certi...
                                             | 29 minutes | 
| Oct 20, 2025 06:09 PM CEST | 
                                              
                                                Minor
                                              
                                             Our monitoring processes indicate some customers are experiencing tax calc performance degradatio...
                                             | about 5 hours | 
| Oct 20, 2025 11:52 AM CEST | 
                                              
                                                Major
                                              
                                             Our monitoring processes indicate that some customers are experiencing an issue with indirect tax...
                                             | about 12 hours | 
| Oct 09, 2025 09:48 AM CEST | 
                                              
                                                Major
                                              
                                             Vertex’s Production Support team has identified a degradation to the Portal application's functio...
                                             | about 3 hours | 
| Oct 08, 2025 04:07 PM CEST | 
                                              
                                                Minor
                                              
                                             Our monitoring processes indicate some customers are experiencing performance and funtioality deg...
                                             | about 4 hours | 
| Oct 07, 2025 08:49 PM CEST | 
                                              
                                                Major
                                              
                                             Vertex’s Production Support team has identified an issue affecting a small group of customers and...
                                             | about 2 hours | 
| Sep 24, 2025 12:05 PM CEST | 
                                              
                                                Major
                                              
                                             Our monitoring processes indicate that some customers are experiencing an issue receiving tax cal...
                                             | about 2 hours | 
| Sep 24, 2025 01:07 AM CEST | 
                                              
                                                Major
                                              
                                             Vertex’s Production Support team has identified an issue affecting a small group of customers and...
                                             | about 3 hours | 
| Sep 23, 2025 11:32 PM CEST | 
                                              
                                                Major
                                              
                                             Vertex’s Production Support team has identified an issue affecting some customers and is working ...
                                             | about 1 hour | 
| Sep 21, 2025 01:31 PM CEST | 
                                              
                                                Major
                                              
                                             Vertex’s Production Support team has identified the issue and is working quickly on the resolutio...
                                             | about 2 hours | 
 
    See what users are saying about Vertex issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Kim - Service disruption from cox auto.
Barbara - Vertex isn’t even showing up today on my list of games to play. .
IsDown aggregates scheduled maintenances for Vertex. Currently, there are 2 more maintenances scheduled.
Scheduled for November 25, 2025 at 06:00 AM CET · until 12:00 PM CET
Vertex will be performing maintenance on Tuesday, November 25th from 05:00 UTC to 11:00 UTC. Please note that Vertex Express Returns will be in maintenance mode during this window, meaning users will be unable to access the system during this time.
Scheduled for November 26, 2025 at 03:00 AM CET · until 08:00 AM CET
Vertex will be performing maintenance on Wednesday, November 26th from 2:00 UTC to 7:00 UTC. Please note that Vertex Indirect Tax Returns North America On-Demand will be in maintenance mode during this window, meaning users will be unable to acces...
Users are monitoring tens of services with IsDown. Here are some that are monitored together with Vertex. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
Tax management software providing tools for calculation, compliance, exemption certificate management, and analytics for various tax types including VAT and indirect taxes.
Monitoring Vertex since February 2023
Tracking 15 Vertex services and regions
38 incidents in 2025
IsDown is a status page aggregator that monitors if Vertex and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Vertex, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Vertex (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Vertex's 15 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Vertex and other services.
 
            IsDown checks Vertex official status page for major/minor outages or downtimes. A major outage is when Vertex experiences a critical issue that severely affects one or more services/regions. A minor incident is when Vertex experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Vertex outage, we send you an alert and update your dashboard and status page.
Vertex and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Vertex status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Vertex publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Vertex and all their 15 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Vertex but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
Start Monitoring for Free 
                        Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Vertex and other services.
Start Monitoring for Free 
                        IsDown integrates with 20+ tools. Connect the status of Vertex and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
Start Monitoring for Free 
                        Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Vertex down?'
Start Monitoring for Free 
                        While Downdetector relies on user-submitted reports to detect Vertex outages, IsDown monitors Vertex's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |   | Downdetector | 
|---|---|---|
| Official Vertex status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Vertex in a single dashboard. | ||
| Instant Vertex outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Vertex official status and user-reported issues. | ||
| Maintenance feed for Vertex | ||
| Granular alerts filtering by Vertex components and regions. | 
14-day free trial • No credit card required
Vertex isn't down. You can check Vertex status and incident details on the top of the page. IsDown continuously monitors Vertex official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Vertex is currently operational. You can check Vertex status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Vertex being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Vertex official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Vertex last outage was on October 30, 2025 with the title "Vertex Certificate Center - Functionality Degradation"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Vertex and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Vertex is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Vertex's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
14-day free trial · No credit card required · No code required