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Outage in Vertex

Vertex Certificate Center Service Disruption

Resolved Minor
October 24, 2026 - Started 19 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

**Vertex Certificate Center Service Disruption** Vertex experienced a 3.7-hour disruption affecting the Certificate Center sync functionality, with some customers experiencing degradation in that service. The issue was identified and a fix was implemented by Vertex's Production Support team. No user reports were provided regarding customer impact beyond what monitoring detected.

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Certificate Center

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Latest Updates ( sorted recent to last )
IDENTIFIED 19 days ago - at 10/24/2026 05:21PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 19 days ago - at 10/24/2026 04:44PM

Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

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