Outage in Vertex
Vertex Cloud Returns and Configurations - Performance Incident
Resolved MinorIncident Report
Summary AI Generated
Vertex Cloud experienced a 2.8-hour performance degradation incident affecting the Returns and Configurations areas of the Portal, causing service interruptions for some customers. The issue was identified and a fix was implemented within approximately 90 minutes of the initial alert. The incident was fully resolved by 9:00 PM UTC on September 29, 2026.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
Components affected
Vertex PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/29/2026 09:00PM
This incident has been resolved.
MONITORING
3 days ago - at 09/29/2026 08:06PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 09/29/2026 07:40PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 09/29/2026 07:18PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 09/29/2026 06:13PM
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the cloud returns and configurations areas. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
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