Outage in Vertex

Vertex Certificate Center - Functionality Degradation

Resolved Minor

September 29, 2026 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Vertex Certificate Center experienced a 4.2-hour functionality degradation where some certificates could not be approved due to a start/end date-related issue. The Vertex Production Support team identified the root cause, verified a fix, and deployed it to fully restore all Certificate Center services.

The Vertex Production Support team is investigating a functionality degradation for Certificate Center customers. Some certificates are unable to be approved due to start/end date related issue. If you have any questions, please submit a case to the Vertex Community.

Components affected

Vertex Certificate Center

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 09/29/2026 09:36PM

We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.

IDENTIFIED 3 days ago - at 09/29/2026 08:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 days ago - at 09/29/2026 08:03PM

The issue has been identified, a fix has been verified, and we are working to deploy the fix.

INVESTIGATING 3 days ago - at 09/29/2026 07:35PM

We are verifying a fix.

INVESTIGATING 3 days ago - at 09/29/2026 05:23PM

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