Outage in Vertex
Vertex Exception Certificate Wizard (ECW) Service Disruption
Resolved MajorIncident Report
Summary AI Generated
**Vertex Exemption Certificate Wizard (ECW) Service Disruption** On September 3, 2026, some customers experienced issues accessing the Vertex Exemption Certificate Wizard (ECW) Portal. The disruption lasted approximately 25 minutes while Vertex's Production Support team investigated. The incident was fully resolved with no further action required from affected customers.
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Exemption Certificate Wizard (ECW)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/03/2026 01:09PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 09/03/2026 12:46PM
Our monitoring processes indicate that some customers are experiencing an issue with the ECW Portal. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
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