Outage in Blackbaud

Active Issue Alert – Blackbaud ID – Multiple Products - 000478439

Resolved Minor
September 12, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.
Components affected
Blackbaud Employee Volunteering Blackbaud Fundraising API Blackbaud Billing Management (EAP) Blackbaud CRM Blackbaud Fundraiser Performance Management (FPM) Blackbaud Gift API Blackbaud DonorCentral NXT Blackbaud Opportunity API Blackbaud Learning Management System Blackbaud School API Blackbaud Grantmaking Blackbaud General Ledger API Blackbaud Employee Giving Blackbaud Church Management Blackbaud eTapestry Blackbaud Payments API Blackbaud Core Functionality Blackbaud .com Blackbaud Tuition Management Blackbaud Statistical Unit API Blackbaud ResearchPoint Blackbaud Financial Edge NXT Blackbaud Treasury API Blackbaud Raiser's Edge NXT Blackbaud WealthPoint Blackbaud Student Information System Blackbaud Accounts Payable API Blackbaud Constituent API Blackbaud Enrollment Management System Blackbaud Altru Blackbaud School Website System Blackbaud Host*Net/FIMS/IGAM
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/12/2023 05:15PM

We recently resolved an issue that prevented users from signing in or using features in their solutions. You should now be able to sign in to your Blackbaud solutions and services with your Blackbaud ID.

INVESTIGATING 8 months ago - at 09/12/2023 04:12PM

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

INVESTIGATING 8 months ago - at 09/12/2023 03:55PM

We have identified an issue impacting users that may prevent anyone from signing in with their Blackbaud ID or using features in the solutions below. Customers are experiencing issues logging in and slowness within the solutions. Our engineers are working to diagnose the cause and to provide a resolution. Please continue to reference this page for updates.

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