Active Issue Alert – Blackbaud ID – Multiple Products - 000520211

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

Our third party vendor is reporting that most SMS messages are now sending without any additional delay and we now also see quicker responses in our own testing. However, messages requested previously may still be delayed as the system clears out queued messages. Such users may request a new code. We will transition this incident to a monitoring state until our vendor confirms resolution.

Our third party vendor is reporting that most SMS messages are now sending without any additional delay and we now also see quicker responses in our own testing. However, messages requested previously may still be delayed as the system clears out queued messages. Such users may request a new code. We will transition this incident to a monitoring state until our vendor confirms resolution.

We are aware of an issue from a third party vendor impacting users on Blackbaud solutions that are using multi-factor authentication via SMS messaging. The next update will be at 12:00 PM EST.

We are aware of an issue from our Vendor impacting users using multi-factor authentication via SMS messaging.. Please continue to check this page for updates. The next update will be at 12:00 PM EST.

We are aware of an issue from our Vendor impacting users using multi-factor authentication via SMS messaging.. Please continue to check this page for updates. The next update will be at 12:00 PM EST.