Active Issue Alert – Online Express - 000524437

An issue impacting some of our customers is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be 4/19/2024 at 9:00 AM EST.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 5:00 PM EST.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates. The next update will be at 12:00 PM EST.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. This issue is not donor impacting. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting a subset Online Express customers based in our European datacentre. Customer are receiving a Script Error message when looking to access the Online Express plugin within Raiser's Edge database view. The error message will appear each time a new tab is selected, however selecting Yes, allows users to work within that tab. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.

We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.

We are continuing to investigate this issue.

We have identified an issue impacting some Online Express customers. Customer are receiving a Script Error message when looking to access the Online Express section with Raiser's Edge database view. Our engineers are working to diagnose the cause and provide a resolution. Please continue to reference this page for updates.