Outage in Bold Commerce

Inability to checkout on Shopify merchants only

Resolved Minor
January 11, 2022 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

We are currently investigating an issue wth the ability to checkout on the Shopify platform. We are currently working with our partners at Shopify on this matter. All other shop platforms are not impacted (Big Commerce, CommerceTools, and Woo Commerce based shops are NOT impacted)
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 01/12/2022 12:26AM

We have observed that order rates and the ability to add to cart and checkout for Shopify based stores is now functional again.
We are continuing to monitor the situation and await updates from our partners at Shopify.

IDENTIFIED over 2 years ago - at 01/11/2022 11:18PM

Shopify has acknowledged that they are experiencing an issue with their platform and are currently working on it.

Checkout out on other shop platforms is still functioning - only Shopify based stores are currently impacted.

INVESTIGATING over 2 years ago - at 01/11/2022 11:12PM

We are currently investigating an issue wth the ability to checkout on the Shopify platform. We are currently working with our partners at Shopify on this matter.

All other shop platforms are not impacted (Big Commerce, CommerceTools, and Woo Commerce based shops are NOT impacted)

Latest Bold Commerce outages

We are aware of an issue affecting Subscriptions and Upsell services. - 4 days ago
Payment Retrieval Issue Affecting Select Merchants - about 1 month ago
Additional Discounts - about 2 months ago
Degraded Service for Checkout Customers on Magento 2 - about 2 months ago
Investigation with Bold Commerce API and Subscriptions - 2 months ago

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