Outage in Braze

US-03 Messaging and Data Processing Latency

Resolved Minor
February 21, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating an issue that is currently causing an increase in latency for both Message Sending and Data Processing services.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/21/2024 05:09PM

This issue has been resolved and all systems are operating normally. Latency has dropped to normal operating thresholds and Data Processing and Outbound Messaging backlogs have been cleared.

MONITORING 3 months ago - at 02/21/2024 04:45PM

A fix has been implemented and additional processing capacity has been brought online in US-03. Data Processing and Outbound Messaging services are returning to normal performance. We will provide a final update once latency has returned to normal operating thresholds.

INVESTIGATING 3 months ago - at 02/21/2024 04:10PM

We are actively investigating an issue that is currently causing an increase in latency for both Message Sending and Data Processing services.

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