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We continuously monitor the official Braze status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Braze outages.
Minor Resolved · 24 days ago · lasted about 6 hours
Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/d9mspnc0z15p) for the US region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in all US Clusters. Emails are still being delivered as expected and are not impacted by this. This is affecting only the reporting of email events.
Minor Resolved · about 1 month ago · lasted about 1 hour
Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/11z00h299j3m) for the EU region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in the EU01 and EU02 Clusters. Emails are still being delivered as expected and are not impacted by this. This is impacting only the reporting of email events.
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Major Resolved · about 1 month ago · lasted about 1 hour
US02 Campaign & Canvas Save Timeout
We are currently investigating an issue that is causing timeouts when attempting to save Campaigns and Canvases. Currently this is affecting customers on US02 cluster
Minor Resolved · about 1 month ago · lasted about 4 hours
Braze Support unavailable for some users
Braze is aware of an issue causing some users to be unable to access the Braze Support page through the "Get Help" drop down menu in the dashboard to raise support tickets. We are actively investigating the issue. In the meantime, users can raise a ticket and reach out to Braze Support by emailing: [email protected]
Minor Resolved · about 2 months ago · lasted about 1 hour
We are actively investigating an issue impacting Dashboard response times
Minor Resolved · about 2 months ago · lasted about 2 hours
Reporting Data Delayed
Snowflake, a data warehouse vendor of Braze, reports intermittent issues with their services (https://status.snowflake.com/incidents/246z9dxv9n9r). They are experiencing issues resulting in delayed ingestion of data into Snowflake. Braze is experiencing 10-20% of its data being delayed, and reports relying on our Datalake will be missing some data until this incident is resolved.
Minor Resolved · 3 months ago · lasted about 7 hours
Intermittent data load timeouts on Braze dashboards.
Snowflake, a data warehouse vendor of Braze, reports intermittent issues with their services (https://status.snowflake.com/incidents/qpzb0myh4l67). The issues with retrieving data from Snowflake are causing some pages within the Braze Dashboard to hang while loading data. We are monitoring the upstream issue and will provide updates as necessary.
User-reported problems for Braze in the last 12 hours. It's a collection of user reports from different sources.
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