Braze status

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0 incidents in the last 7 days

1 incidents in the last 30 days

Last known issue was 18 days ago

Latest Incidents

Resolved Delayed data processing and message sending on US 01, US 03, US 04, US 06

We have identified an issue causing delayed data processing and message sending on and are working toward resolution. This issue affects customers on US 01, US 03, US 04 and US 06.

Resolved Delayed Email Event Processing - US Customers

Due to an incident with one of our email service providers - Sparkpost, we are experiencing some delays in processing webhook events (such as clicks and opens) and delays in updating campaign analytics. None of these events are lost, and they will be processed as soon as possible. We are working closely with our ESP to investigate and mitigate the impact of these delays. We will keep this page updated while Sparkpost updates on their side. Their incident page is at which can be viewed for more real-time updates.

about 2 months ago Official incident report

Resolved Snowflake incident on US Clusters

Due to an incident with Snowflake affecting AWS US East data warehouses, we are experiencing delays with the freshness of Segment Extensions and Snowflake Data Sharing functionality for customers on Braze US clusters. Retention and funnel reporting on the Braze dashboard may also not load properly at this time. No data is lost and is being queued by Braze. We will keep this page updated while Snowflake updates on their side. Their incident page is at which can be viewed for more real-time updates.

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