Is Braze down?

Braze current official status is Up and running

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Braze Latest Stats, Incidents, and Reports

Incidents in the last 7 days
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Data Process Latency on US 03

We are currently investigating an issue resulting in delayed data processing and message sending for some customers on our US03 cluster. Customers on 03 might additionally experience intermittent errors when navigating the Dashboard.

Resolved US 05 issues

We are investigating an issue causing delayed message sending and data processing on US 05.

Resolved Increased Latency in US01/US03

Between 7:10 and 8:25 am we experienced an issue causing increased latency with our message sending and data processing on our US01 and US03 clusters. We also saw some increased REST API error rates. This was related to an ongoing issue with AWS in one of their data centers. Amazon has posted that they are recovering in the affected data center and we are seeing recovery. At this time, most delayed messages have been sent. We are now able to spin up additional servers to process the remaining backlogs of work that is in the previously affected AWS availability zone. No data or message sending was lost.

Resolved Data Processing Performance on US Clusters

There is an ongoing AWS issue affecting the Braze instances in the United States. This is currently causing some data processing delays for a small number of customers. We're actively monitoring the incident and will continue to provide updates as we learn more.

about 1 month ago Official incident report

Resolved Delayed Data Processing on US06

We are investigating an issue causing delayed processing on our US06 cluster. Our DBA and DevOps engineers are engaged. We're seeing no impact on other services, and no data will be lost due to this delay.

about 2 months ago Official incident report

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Is Braze down?
Braze seems to be up and running. We're updating the status regularly.
I'm having issues with Braze, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Braze is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Braze has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
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We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
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