Outage in Braze
Braze Support Services Outage
Resolved MajorIncident Report
Summary AI Generated
Braze Support Services and the Partner Portal were unavailable for approximately 7 hours due to an underlying outage in Salesforce Service Cloud. Customers were unable to submit support cases through the Braze Support Portal or Braze AI Operator, and experienced delays in support responses. The issue was resolved following Salesforce's remediation, with all support services returning to normal operation.
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact support@braze.com.
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Latest Updates ( sorted recent to last )
RESOLVED
about 23 hours ago - at 09/16/2026 04:09PM
This issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual.
We have confirmed stable service following remediation of the underlying Salesforce Service Cloud issue.
MONITORING
about 23 hours ago - at 09/16/2026 03:40PM
We are observing signs of resolution, and at this time, customers are able to use our Global Support Service normally. We continue to monitor the service while Salesforce continues remediation of the Salesforce Service Cloud issue.
Customers can now raise cases via the Braze Support Portal and the Braze AI Operator as usual.
IDENTIFIED
1 day ago - at 09/16/2026 09:17AM
Braze Support Services and Partner Portal are currently experiencing issues due to an incident impacting Salesforce Service Cloud. Customers may experience issues when submitting cases via the Braze Support Portal and Braze AI Operator. During this time, you may also experience delays in response to support cases.
For any critical cases, please contact support@braze.com.
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