Outage in Braze
Issue Impacting US 01 and US 03
Resolved MinorIncident Report
Summary AI Generated
**Braze – US 01 & US 03 Incident (August 5, 2026)** Between 11:30 and 12:55 ET, customers on the US 01 and US 03 clusters experienced elevated error rates affecting the REST APIs and Dashboard. Braze engineers resolved the issue by rolling back a recent change and applying database optimizations. Error rates stabilized within approximately 1.7 hours and the incident was fully resolved.
We are currently investigating an issue with the US 01 and US 03 clusters.
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RESOLVED
3 days ago - at 08/05/2026 05:54PM
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations.
Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.
INVESTIGATING
3 days ago - at 08/05/2026 04:13PM
We are currently investigating an issue with the US 01 and US 03 clusters.
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