Outage in Braze
Braze AI Operator Errors
Resolved MinorIncident Report
Summary AI Generated
The Braze AI Operator experienced a 2.8-hour incident where users encountered a misleading "Connection unstable" error message. Braze engineers investigated, deployed a fix, and confirmed full resolution with error rates returning to normal levels.
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message:
"Connection unstable - Check your Wi-Fi or internet signal and try again".
We are actively investigating the issue and will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 09:31PM
The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.
MONITORING
4 days ago - at 07/13/2026 08:54PM
A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.
INVESTIGATING
4 days ago - at 07/13/2026 06:43PM
Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message:
"Connection unstable - Check your Wi-Fi or internet signal and try again".
We are actively investigating the issue and will provide updates as more information becomes available.
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