Outage in BreezeChMS

Recurring Gifts not sending email receipt

Resolved Minor
March 16, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an issue affecting the sending of email receipts for recurring gifts. Our Engineering teams are activated.
Components affected
BreezeChMS Site
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/16/2023 11:07PM

We’re back! E-mail receipts for recurring gifts should be up and running. Thanks for bearing with us.

MONITORING about 2 years ago - at 03/16/2023 09:34PM

E-mail receipts for recurring gifts appear to be back up and running. We’re monitoring it closely to verify all issues are fully resolved. We’ll share another update shortly.

IDENTIFIED about 2 years ago - at 03/16/2023 09:02PM

We have identified the cause of the issue and are working to resolve it.

It should be noted that recurring giving is processing as normal and can be seen from within the Breeze product. The trouble here is only the email confirmations to donors and church admins.

INVESTIGATING about 2 years ago - at 03/16/2023 08:16PM

We are investigating an issue affecting the sending of email receipts for recurring gifts.

Our Engineering teams are activated.

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