Outage in British Columbia Institute of Technology

Jabber Voice Services (Calling)

Resolved Major
October 03, 2023 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There is an issue with Jabber Voice Services that prevent users from receiving or placing calls while on-campus or connected to VPN. This issue also affects Jabber clients on IOS, Android and Mac devices. IT Services is currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/03/2023 07:18PM

The fix for this issue has been deployed and IT Services is reporting that the usual number of Jabber clients are successfully connected and online.

MONITORING 7 months ago - at 10/03/2023 07:04PM

A fix has been deployed by IT Services. Technical staff are continuing to monitor the issue.

INVESTIGATING 7 months ago - at 10/03/2023 03:25PM

There is an issue with Jabber Voice Services that prevent users from receiving or placing calls while on-campus or connected to VPN. This issue also affects Jabber clients on IOS, Android and Mac devices. IT Services is currently investigating this issue.

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