Outage in CallHub

CallHub services are currently disrupted due to technical issues

Resolved Major
February 23, 2024 - Started 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption. We will provide regular updates on the progress. We apologize for any inconvenience this may cause and appreciate your understanding.
Components affected
CallHub Main Dashboard CallHub SMS Messages CallHub Phone Calls CallHub Browser Calls CallHub Imports CallHub Analytics
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/23/2024 03:57PM

We are considering this incident resolved.

Root Cause: A sudden surge in database load and high data transfer overwhelmed the system.

We've undertaken the necessary steps to address these situations.

MONITORING 2 months ago - at 02/23/2024 03:47AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 02/23/2024 03:24AM

The system is now operating, with full restoration expected imminently. Please anticipate slightly longer wait times momentarily, but these will soon decrease.

Thank you for your continued patience as we work towards complete normalization.

IDENTIFIED 2 months ago - at 02/23/2024 02:41AM

The problem has been pinpointed, and a solution is en route. Thank you for your patience as we work swiftly to implement the fix. Stay tuned for further updates.

We appreciate your understanding.

INVESTIGATING 2 months ago - at 02/23/2024 02:02AM

We regret to inform you that the CallHub services like calling & texting have been impacted at the moment since 04:50 PM PST. Our technical team is conducting a thorough investigation to identify the root cause of the interruption.

We will provide regular updates on the progress.

We apologize for any inconvenience this may cause and appreciate your understanding.

Latest CallHub outages

CallHub is facing service disruption with voice calls broadcast for US / Canada numbers - 23 days ago
The CallHub dashboard is throwing HTTP error 403 and experiencing a similar issue on the mobile app. - 3 months ago
Again, CallHub calling services are affected due to a current service interruption at one of our third-party services. - 8 months ago
Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers. - 8 months ago
Due to a current service interruption at one of our third-party services, CallHub calling services are affected for all customers. - 8 months ago

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