Outage in CaptivateIQ
Jobs and worksheet loading issues
Resolved Minor
June 17, 2022 - Started over 4 years ago
Official incident page
Official incident page
Incident Report
We are experiencing some infrastructural issues that will affect Jobs processing and worksheet loading for some customers. We are actively working to resolve it.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 06/17/2022 09:27PM
The incident is resolved and the remaining backlog of tasks has been cleared. Users may see some failed tasks between the hours of 8:30am-10am PDT, these tasks can be manually reprocessed.
IDENTIFIED
over 4 years ago - at 06/17/2022 05:07PM
Service is restored and all systems are operational. However, we are still working through the backlog of jobs that were affected during the outage between 9 and 10am PDT. We are working to resolve the issues with these affected jobs.
IDENTIFIED
over 4 years ago - at 06/17/2022 04:36PM
The issue has been identified and a fix is being implemented - we expect resolution by 10:30am PDT. Users will continue to experience issues processing jobs and loading worksheets until then.
INVESTIGATING
over 4 years ago - at 06/17/2022 04:07PM
We are experiencing some infrastructural issues that will affect Jobs processing and worksheet loading for some customers. We are actively working to resolve it.
Latest CaptivateIQ outages
Degraded service for background processes - 12 days ago
Audit Logs are processing slower than usual - about 1 month ago
Intermittent Outages due to 3rd Party Issues - 3 months ago
Issues with job processing in CaptivateIQ - 4 months ago
Job Processing Errors - 6 months ago
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