Outage in CaptivateIQ

Duplicate records in data worksheets

Resolved Major
March 11, 2024 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are investigating an issue with duplicate records in some data worksheets.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/11/2024 08:59PM

We have resolved the issue with duplicate records in data worksheets that affected some customers. CIQ support will contact any customers affected by the issue within the next 24 hours.

IDENTIFIED about 2 months ago - at 03/11/2024 06:33PM

We have a fix to remove duplicate records from worksheets. The fix will be rolled out in the next hour. We will send another update as soon as we start these updates. Please continue to refrain from exporting or processing data.

IDENTIFIED about 2 months ago - at 03/11/2024 04:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/11/2024 03:40PM

We are investigating an issue with duplicate records in some data worksheets.

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