Outage in Catalyst Cloud

Network outage in Hamilton region

Resolved Major

April 10, 2022 - Started almost 4 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating the cause.

Components affected

Catalyst Cloud Dashboard Catalyst Cloud Network (nz-hlz-1)

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 04/11/2022 02:24AM

We have identified a probable root cause and implemented a fix. We are monitoring for further issues or re-occurrences.

MONITORING almost 4 years ago - at 04/11/2022 02:09AM

We have noticed a repeat of the network incident. Work is underway to identify and resolve this.

MONITORING almost 4 years ago - at 04/11/2022 02:08AM

We are continuing to monitor for any further issues.

MONITORING almost 4 years ago - at 04/11/2022 02:01AM

We have noticed a repeat of the network incident. Work is underway to identify and resolve this.

MONITORING almost 4 years ago - at 04/11/2022 01:53AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 4 years ago - at 04/11/2022 01:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 4 years ago - at 04/11/2022 01:42AM

We are continuing to investigate this issue.

INVESTIGATING almost 4 years ago - at 04/11/2022 01:39AM

We are currently investigating the cause.

Latest Catalyst Cloud outages

Degraded compute and network api performance nz-por-1 - about 14 hours ago

Network transit issues in nz-hlz-1 - 21 days ago

Unable to create new database instances in nz-hlz-1 - 21 days ago

Network issues in porirua - about 1 month ago

Block storage degraded in Hamilton - about 1 month ago

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