Outage in Catchpoint

Slowness while loading portal

Resolved Minor
March 20, 2024 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are investigating a slowness issue with some of the pages in Catchpoint's legacy UI right now. We recommend switching to Symphony UI to work around the issue. We’ll post more updates here as they become available.
Components affected
Catchpoint Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/23/2024 04:57AM

We have identified the root cause and deployed a workaround. We plan to release a fix next week.

MONITORING about 1 month ago - at 03/21/2024 02:23AM

The failover is complete. We are continuing to monitor for any issues.

MONITORING about 1 month ago - at 03/21/2024 02:15AM

We are performing an infrastructure failover as part of our monitoring and investigation. We anticipate minimal to no impact on services. Further updates will be provided as soon as more information becomes available.

MONITORING about 1 month ago - at 03/20/2024 04:33AM

The portal is back up. We are investigating the issue to determine the root cause and will continue to monitor it closely.

INVESTIGATING about 1 month ago - at 03/20/2024 03:03AM

As we continue to troubleshoot the issue, we are temporarily removing the access to Catchpoint portal.

The tests, alerts and API will be working as expected.

INVESTIGATING about 1 month ago - at 03/20/2024 02:21AM

We are continuing to investigate the slowness issue with some of the legacy/symphony pages of the Catchpoint portal.

INVESTIGATING about 1 month ago - at 03/20/2024 01:09AM

We are investigating a slowness issue with some of the pages in Catchpoint's legacy UI right now.

We recommend switching to Symphony UI to work around the issue. We’ll post more updates here as they become available.

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