Number of Incidents
0 outages
Since last incident
126 days
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Minor · 4 months ago · lasted 16 minutes
API is intermittently returning errors
We are restarting some services and expect the API to be fully down for a few minutes.
Minor · 6 months ago · lasted 40 minutes
Legacy SS API is struggling with Sunday morning load
The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.
Minor · 6 months ago · lasted 5 days
The Legacy SongSelect API will have partial outages until a fix is deployed around Tuesday, Mar 28.
We have deployed a fix to the legacy SongSelect API. This appears to have resolved the partial outages that have occurred over the past week. We will be closely monitoring. This fix was extensive and we have worked diligently to minimize the chances of impacting partner software. For partners, if you believe this is causing a breaking change in your software, please email details to partner@ccli.com. Once again, this only affects our legacy SongSelect API which is being retired soon, and customers can always go directly to SongSelect to download CCLI resources until partner software fully supports our new API.
Minor · 6 months ago · lasted 1 day
Legacy SongSelect API searching is not working
This is a stubborn issue, and we are continuing to work on a fix for this incident. Again, this only impacts the legacy SongSelect API so if you are on our newer API you are not affected by this outage. We are hoping to have a temporary fix in place by end-of-day today so it will be up and working.
Minor · 7 months ago · lasted 7 minutes
Some of our systems are intermittently returning errors. Our cloud service, Microsoft Azure, is reporting that they have identified an issue and are working on a hotfix to resolve it.
Minor · 7 months ago · lasted 8 minutes
Usage Reporting API call is returning an error.
We implemented a fix and are currently monitoring the result.
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