Outage in CCLI

Legacy SS API is struggling with Sunday morning load

Resolved Minor
April 02, 2023 - Started over 2 years ago - Lasted 40 minutes

Incident Report

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.
Components affected
CCLI production.songselectapi.com (SongSelect API)

Need to monitor CCLI outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 04/02/2023 02:16PM

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.

INVESTIGATING over 2 years ago - at 04/02/2023 01:44PM

This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.

Latest CCLI outages

Generating PDF sheet music is failing intermittently in SongSelect and Partner API - 9 months ago
API is intermittently returning errors - over 2 years ago
The Legacy SongSelect API will have partial outages until a fix is deployed around Tuesday, Mar 28. - over 2 years ago
Legacy SongSelect API searching is not working - over 2 years ago
Some of our solutions have intermittent outage due to our cloud service being in the midst of an outage incident - over 2 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook