Outage in CCLI

Legacy SS API is struggling with Sunday morning load

Resolved Minor
April 02, 2023 - Started over 1 year ago - Lasted 40 minutes

Need to monitor CCLI outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CCLI, and never miss an outage again.
Start Free Trial

Outage Details

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.
Components affected
CCLI production.songselectapi.com (SongSelect API)
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 04/02/2023 02:16PM

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.

INVESTIGATING over 1 year ago - at 04/02/2023 01:44PM

This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.

Latest CCLI outages

API is intermittently returning errors - over 1 year ago
The Legacy SongSelect API will have partial outages until a fix is deployed around Tuesday, Mar 28. - over 1 year ago
Legacy SongSelect API searching is not working - almost 2 years ago
Some of our solutions have intermittent outage due to our cloud service being in the midst of an outage incident - almost 2 years ago
Usage Reporting API call is returning an error. - almost 2 years ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE