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Outage in CCLI

Legacy SS API is struggling with Sunday morning load

Resolved Minor
April 02, 2023 - Started almost 3 years ago - Lasted 40 minutes

Incident Report

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.
Components affected
CCLI production.songselectapi.com (SongSelect API)

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Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 04/02/2023 02:16PM

The extra servers are helping and the API is usually responding, but performance is still poor as we are in the heaviest of Sunday morning load. Once again, this only impacts the legacy SS API, and the new API is performing well. Customers may download resources directly from SongSelect or upgrade partner software if it yet supports the new API.

INVESTIGATING almost 3 years ago - at 04/02/2023 01:44PM

This only affects the legacy SS API (the new API is working well). The fix we had put in place for the legacy SS API last week is working, but has apparently increased the need for system resources so we are increasing server instances and monitoring as they come online.

Latest CCLI outages

Generating PDF sheet music is failing intermittently in SongSelect and Partner API - 11 months ago
API is intermittently returning errors - over 2 years ago
The Legacy SongSelect API will have partial outages until a fix is deployed around Tuesday, Mar 28. - almost 3 years ago
Legacy SongSelect API searching is not working - almost 3 years ago
Some of our solutions have intermittent outage due to our cloud service being in the midst of an outage incident - almost 3 years ago

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