Outage in Central 1

Identified! - INC143931- Wires List Missing Beneficiary Account Field

Resolved Maintenance

May 19, 2022 - Started almost 2 years ago - Lasted 5 days
Official incident page

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Outage Details

Please be advised that the pending incoming list and received wires list in Wires is missing the Beneficiary Account Field. As a result, the account number is being populated into the Beneficiary Name field in the list and the beneficiary name is missing. As a workaround, to see the beneficiary’s name, you will need to select the wire from the list and view the wire details. Central 1’s technical support is investigating and we will provide an update by 4 p.m. PT (7 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Wire Transfers Central 1 PaymentStream™ Direct

Latest Updates ( sorted recent to last )

IDENTIFIED almost 2 years ago - at 05/24/2022 04:33PM

Central 1 is in the final stages of testing a fix for the Wires application display incident.

We will provide the next update by 9:30 a.m. PT (12:30 p.m. ET) on Wednesday, May 25.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED almost 2 years ago - at 05/20/2022 04:37PM

A fix for this incident has been successfully tested.
The production deployment date for the change is May 25, 2022 during the wires scheduled maintenance period.

An update will be provided on May 24, 2022 at 9:30 a.m. PT (12:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING almost 2 years ago - at 05/19/2022 11:07PM

Central 1's technical team continues to investigate the issue.

An update will be provided tomorrow (May 20th) by 9:30 a.m. PT (12:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING almost 2 years ago - at 05/19/2022 09:05PM

We are reposting this message as some recipients may not have received this advisory.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING almost 2 years ago - at 05/19/2022 08:48PM

Please be advised that the pending incoming list and received wires list in Wires is missing the Beneficiary Account Field. As a result, the account number is being populated into the Beneficiary Name field in the list and the beneficiary name is missing.

As a workaround, to see the beneficiary’s name, you will need to select the wire from the list and view the wire details.

Central 1’s technical support is investigating and we will provide an update by 4 p.m. PT (7 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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