Outage in Central 1

INC179335 - RBC EDI Issue

Resolved Minor
April 29, 2024 - Started 17 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Payments Canada has advised that RBC is experiencing internal system issues and cannot send or receive EDI files for Bill Payments. The estimated time of recovery is unknown. Follow-up notices will be distributed as new information is available or once the situation is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/29/2024 11:37PM

Payments Canada has advised that RBC has now successfully sent and received all EDI files for today.

No further notices on this matter are expected.

MONITORING 17 days ago - at 04/29/2024 08:47PM

Payments Canada has advised that RBC is experiencing internal system issues and cannot send or receive EDI files for Bill Payments. The estimated time of recovery is unknown.

Follow-up notices will be distributed as new information is available or once the situation is resolved.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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