INC180177 - Client Centre Accessibility Issues

The Client Centre is now available.

If you continue to experience service degradation with the Client Centre please contact the Central 1 Support Team.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

The Client Centre (Clients.Central1.Com) is timing out for users trying to log into the application this morning.

Central 1’s technical team is actively investigating the accessibility issues.

If you cannot log into the Client Centre and need application access, you can use the URL below for access.

- https://branchcapture.secure.central1.com/ for Branch Capture
- https://filesandreports.secure.central1.com/login - for the File & Report Exchange
- https://central1-prod.aric.featurespace.co.uk/ - for EFM (formerly Fraud Alert Services)
- https://fas.secure.central1.com/fas/ - for FAS
- https://fxd.secure.central1.com/extranet - for FX Drafts
- https://fxn.secure.central1.com/ - for FX Notes Plus
- https://olt.secure.central1.com/olt/ - for OLT (Online Tracing)
- https://ors.secure.central1.com/ors/ - for ORS (Online Return System)
- https://paymentstream.secure.central1.com/product/paymentstream/ - for PaymentStream Direct
- https://central1.service-now.com/support/ - for ServiceNow
- https://cms.memberdirect.net/ - for TeamSite
- https://admin.secure.central1.com/um/ui/flex/ModifyUser/ - for User Management
- https://treasuryconnect.secure.central1.com/tos/ - Treasury Connect

We’ll share our next update with you by 6:30 am PT (9:30 a.m. ET), or as soon as we have more information to report on. I appreciate your understanding as we work to resolve the issue.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878