Outage in Chameleon

Email delivery delays

Resolved Minor

December 16, 2022 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Transactional emails (Magic links, Data export completion, Invites, etc.) are not being delivered at the moment. We've identified an issue with out email provider and are in contact with them and are following along here => https://status.postmarkapp.com/ which also appears to be having issues. Support email and everything else Chameleon is not affected by this -- reach out to us via hello@chameleon.io with anything that needs our urgent attention.

Components affected

Chameleon Transactional emails

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/18/2022 05:09AM

As of 7PM pacific time Friday night transactional email services was restored and the pending deliveries were delivered albeit delayed.

IDENTIFIED over 1 year ago - at 12/16/2022 10:34PM

The Postmark team continues to work on this => update here https://ea5d5bbc.sorryapp.com/

We have seen some transactional emails being delivered but not yet back to 100%.

IDENTIFIED over 1 year ago - at 12/16/2022 09:28PM

Postmark confirmed it's upstream from them at the deliverability service -- emails will be sent as the upstream provider comes back from this incident.

INVESTIGATING over 1 year ago - at 12/16/2022 08:23PM

Transactional emails (Magic links, Data export completion, Invites, etc.) are not being delivered at the moment. We've identified an issue with out email provider and are in contact with them and are following along here => https://status.postmarkapp.com/ which also appears to be having issues.

Support email and everything else Chameleon is not affected by this -- reach out to us via hello@chameleon.io with anything that needs our urgent attention.

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