Outage in Change Healthcare

Update: Clinical Network experiencing issues

Resolved Major
May 05, 2024 - Started 14 days ago - Lasted about 7 hours
Official incident page

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Outage Details

Clinical Network is experiencing issues with delivery of lab results and orders. Optum is working towards identifying this issue. Next update will be at 7:30 a.m. ET or when significant progress has been made. INC 0556738
Components affected
Change Healthcare Clinical Exchange Labs and Hospitals Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 05/05/2024 05:35PM

This incident has been resolved.

MONITORING 14 days ago - at 05/05/2024 04:06PM

We are continuing to monitor for any further issues. Next update will be provided at 2:00 p.m. ET or earlier upon significant progress.

MONITORING 14 days ago - at 05/05/2024 02:02PM

We are continuing to monitor the impact of this incident. Next update will be provided at 12:00 p.m. ET or earlier upon significant progress.

MONITORING 14 days ago - at 05/05/2024 01:02PM

We are continuing to monitor for further issues. Next update will be provided at 10:00 a.m. ET or earlier upon significant progress.

MONITORING 14 days ago - at 05/05/2024 12:13PM

Optum continues to monitor to ensure all applications are functioning.

Next update will be at 9 a.m. or when this issue is resolved.

MONITORING 14 days ago - at 05/05/2024 11:31AM

Optum has identified a solution and is monitoring to ensure functionality.

Next update will be at 8 a.m. ET or when the issue has been resolved.

IDENTIFIED 14 days ago - at 05/05/2024 11:11AM

Optum has identified the issue and is working toward a solution.

Next update will be at 7:30 or when significant progress has been made.

INVESTIGATING 14 days ago - at 05/05/2024 11:02AM

Clinical Network is experiencing issues with delivery of lab results and orders.

Optum is working towards identifying this issue. Next update will be at 7:30 a.m. ET or when significant progress has been made.

INC 0556738

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