Check if Change Healthcare is down, recent outages, user-reported issues, and outages map.
Change Healthcare is working normally
Last checked from Change Healthcare's status page
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 136 incidents since started monitoring Change Healthcare status in February 2024. We collect data from 4400+ services, and normalize the data to give you a clear picture of the impact of the outage.
4 days ago · lasted about 1 hour
We are currently experiencing an issue with the Clinical Exchange Self-Service Tool (SST). There is no impact to Clinical Exchange but the Self-Service Tool (SST) is currently unavailable. If there is an immediate need for an enrollment req...
5 days ago · lasted about 23 hours
We are currently investigating an issue that is impacting the SmartPay Plus Provider portal. End users are receiving a "Misdirected Request" error. Actions Taken to Restore Service: Our Platform & Delivery Team engineers are actively troub...
12 days ago · lasted 1 day
We are currently investigating an issue that is impacting the following services: Provider Portal Errors Actions Taken to Restore Service: Engineers are actively troubleshooting issues reported impacting multiple Provider Portal functions and are...
We've tracked and collected 136 incidents since started monitoring Change Healthcare status
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Rachael
Connect center does not load
Gary
The system at the DMC is off line. What is the update??
Sheila
Incidents reported and call to Change Healthcare resulted in them reporting that their network is down. Unable to process prescriptions properly with correct cost and unable to reverse transactions properly.
Jennifer
I can't get to the login page for connect center.
M
when going to login in portal it is saying page can not be reached
CC
RPA website is not loading for the 2nd day in a row.
Michael
Every time I am about to finish an enrollment, it tells me that something caused it to become "out of sync" then I have to re-sync and start all over again.
Rebecca
site is down and blocking
JACKIE
NO CLAIMS ARE BEING SUBMITTED AND WE CAN'T CHECK ELIGIBILITY
Irina
I have I been blocked from using the site. Cloudflare Ray ID: 8834ce17c8a98ce2 •
Kristie
I work in a doctor's office and have 3 checks from February that I do not have access to the EOPs that go with them. I need to know whose accounts to apply these payments to.
Katee
The website won't even load. I get an error 16 access denied message.
Kayla
Cannot access website - website down
IsDown aggregates scheduled maintenances for Change Healthcare. Currently, there are 2 more maintenances scheduled.
Scheduled for September 15, 2025 at 06:00 AM CEST · until 06:05 AM CEST
CMS is requesting your pharmacy complete the HETS 3rd Party Attestation Form to verify your pharmacy’s relationship with eRx Network dba Change Healthcare as the submitter of patient eligibility (270/271) transactions related to your Medicare Part...
Scheduled for September 30, 2025 at 06:00 AM CEST · until 06:05 AM CEST
Dear valued customer, We are pleased to announce that the SmartPay Plus provider portal has a new URL: smartpayplus.optum.com The site's content and functionality remain unchanged; and it will remain your SmartPay Plus provider resource. Start ...
Stay Ahead of Change Healthcare Outages
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.
Services commonly monitored together with Change Healthcare
Change Healthcare isn't down. You can check Change Healthcare status and incident details on the top of the page. IsDown continuously monitors Change Healthcare official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Change Healthcare is currently operational. You can check Change Healthcare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Change Healthcare being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Change Healthcare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Change Healthcare last outage was on August 21, 2025 with the title "Initial - Clinical Exchange Self-Service Tool (SST)"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Change Healthcare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Change Healthcare with maximum flexibility
IsDown monitors Change Healthcare for major outages. A major outage is when Change Healthcare experiences a critical issue that severely affects one or more services/regions. When Change Healthcare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Change Healthcare status page for minor outages. A minor outage is when Change Healthcare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Change Healthcare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Change Healthcare publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Change Healthcare and all their 153 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Change Healthcare and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.
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