Outage in Change Healthcare

Update Notice: Medicare Eligibility - Receiving CMS errors for validate patient eligibility processing due a vendor processing issue

Resolved Major

August 09, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

Medicare Eligibility is currently down with no ETA. The MedRx teams are continuing to monitor the situation. #INC51510582

Components affected

Change Healthcare MedRx

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 08/09/2026 11:01PM

The Medicare HETS 270/271 system has been restored, and eligibility transactions are processing normally via TCP/IP and Web Services. Service is now available, and the issue has been resolved.

#INC51510582

INVESTIGATING 5 days ago - at 08/09/2026 09:46PM

The Medicare HETS 270/271 system is currently unavailable, impacting eligibility transaction processing through TCP/IP and Web Services. CMS is aware of the issue and is actively working toward resolution. Further updates will be provided as additional information becomes available.

#INC51510582

INVESTIGATING 5 days ago - at 08/09/2026 08:44PM

Medicare Eligibility is currently down with no ETA. The MedRx teams are continuing to monitor the situation.

#INC51510582

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