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Outage in Change Healthcare

Resolved Incident: Pharmacy Claims Processor OptumRx Intermittent Claims Processing Issues

Resolved Minor
August 06, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

The pharmacy claims processor OptumRx is experiencing intermittent claim processing. OptumRx has identified the issue and is working towards resolution. Pharmacies may receive "ERX06 (Processor Timed out)" error responses when sending claims to this processor, please submit the claim again. Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/06/2026 05:22PM

The pharmacy claims processor OptumRx's issues were resolved Aug. 6, 2026, 11:30 a.m. ET.

Pharmacies that received error responses when sending to OptumRx through the Optum Insight Switch should resubmit to the processor.

IDENTIFIED 9 days ago - at 08/06/2026 04:05PM

The pharmacy claims processor OptumRx is experiencing intermittent claim processing. OptumRx has identified the issue and is working towards resolution.
Pharmacies may receive "ERX06 (Processor Timed out)" error responses when sending claims to this processor, please submit the claim again.

Optum Insight switch is monitoring and will update this page when the issue is known to be resolved.

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