Outage in ChannelAdvisor Page

Google Shopping Feeds Delayed

Resolved Minor
September 12, 2023 - Started 8 months ago - Lasted about 18 hours
Official incident page

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Outage Details

We are currently experiencing issues sending product feeds to Google Shopping. As a result of this issue, you may receive the following error from Google. "On 12 September 2023 you uploaded to Google Merchant Center (Account ID: xxxxxx) via SFTP a file named "xxxx", but you don't have a data feed registered with this name. Please verify that you provided the correct file name, including correct capitalization." We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.
Components affected
ChannelAdvisor Page Marketing
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/13/2023 05:14PM

This issue has been resolved. At this time, all product updates are processing normally.
There is no action required on the part of ChannelAdvisor clients.

INVESTIGATING 8 months ago - at 09/12/2023 11:47PM

We are currently experiencing issues sending product feeds to Google Shopping. As a result of this issue, you may receive the following error from Google.

"On 12 September 2023 you uploaded to Google Merchant Center (Account ID: xxxxxx) via SFTP a file named "xxxx", but you don't have a data feed registered with this name. Please verify that you provided the correct file name, including correct capitalization."

We are working to resolve this issue with the highest priority and this alert will be updated as more information is available.

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